Refund policy
RETURN & REFUND POLICY
Family Store LLC | Deilyk.com
Effective Date: April 6, 2026
IMPORTANT NOTICE:
RETURNS ARE NOT ACCEPTED WITHOUT PRIOR WRITTEN AUTHORIZATION.
DO NOT SHIP OR RETURN ANY PRODUCT WITHOUT APPROVAL FROM FAMILY STORE LLC.
All return requests must be submitted via email to: info@deilyk.com
Any product sent or delivered without authorization will be refused, held without refund, or discarded without compensation.
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1. ORDER CANCELLATION
Orders may be cancelled only before shipment or before physical handoff to the customer.
Once an order has been:
– shipped (tracking number issued), OR
– handed over in person, OR
– picked up by the customer
the order is considered final and non-cancellable.
All sales are legally binding after this point.
Outbound shipping costs are non-refundable, including “free shipping” promotions.
Family Store LLC reserves the right to cancel any order at its sole discretion.
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2. NO RETURN POLICY
ALL SALES ARE FINAL AFTER DELIVERY OR PICKUP.
This includes:
– shipped orders
– in-person handoff
– local delivery
– customer pickup
Returns are not accepted under standard conditions.
Return requests:
– are not a customer right
– may be denied for any reason or no reason
– do not create precedent
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3. MANDATORY RETURN AUTHORIZATION
Customer MUST:
– contact info@deilyk.com
– receive written approval BEFORE any return
Failure to follow this process voids any eligibility for refund.
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4. CONDITIONS FOR RETURN (IF APPROVED)
– Request within 14 days
– Item unused, unassembled
– NOT connected to power
– Packaging intact
Customer must provide:
– written explanation
– photo/video proof
Family Store LLC may deny any request at its sole discretion.
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5. ASSEMBLED & READY-TO-RIDE PRODUCTS
ANY assembled, tested, adjusted, or ready-to-ride bicycle is strictly NON-RETURNABLE.
This includes:
– assembled bikes
– inspected bikes
– delivered ready-to-ride
– in-person pickup
Once handed over, the product is considered accepted.
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6. FEES & COSTS
– Restocking fee up to $300
– Customer pays ALL return costs
– Shipping is non-refundable
Refund may be reduced or denied.
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7. NON-RETURNABLE ITEMS
– assembled bicycles
– used products
– powered/charged items
– items held over 14 days
– accessories & parts
– unauthorized returns
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8. EXCHANGES
Only for:
– verified defects
– major shipping damage
Must be reported within 48 hours.
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9. UNAUTHORIZED RETURNS
Will be:
– refused
– held
– or discarded
No responsibility assumed.
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10. CUSTOMER RESPONSIBILITY
Customer is responsible for:
– correct selection
– specifications understanding
– accurate address
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11. CHARGEBACKS
Customer agrees not to initiate disputes in violation of this policy.
Disputes may result in:
– denied service
– additional costs
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12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Family Store LLC is not liable for:
– inconvenience
– loss of time
– transportation costs
– any indirect damages
No compensation is provided under any circumstances.
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13. ASSUMPTION OF RISK
Customer accepts all risks associated with product use.
All use is at customer’s own responsibility.
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14. RELEASE OF LIABILITY
Customer releases Family Store LLC from any claims related to:
– accidents
– injuries
– damages
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15. POLICY UPDATES
Policy may be updated at any time.
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LEGAL INFORMATION
Deilyk.com is operated exclusively by Family Store LLC (California, USA).
By placing an order, customer agrees to this policy.